A Spaniard fights against online banking and calls for human help!
The initiative of 78-year-old retired doctor Carlos San Juan has resonated nationally. The resident of Valencia, in southeastern Spain, traveled to Madrid on Tuesday to deliver the petition to Secretary of State for the Treasury, Carlos Cuerpo, at the Ministry of Economy.
His petition is supported by Spaniards across the country, as Spanish banks accelerate their transition to digital. When his campaign started picking up steam last month, Dr. San Juan got a phone call from the governor of the Bank of Spain. The government has also publicly called on the banks to ensure that the needs of seniors are met.
Spain's Minister for Economic Affairs and Digital Transition, Nadia Calviño, stood alongside Dr. San Juan to promise "effective measures" by the end of the month in response to the issue.
Referring to the approximately ten million Spanish pensioners, Doctor San Juan told the Ministry of the Economy that he was motivated by “the despair of many, many people who feel excluded”.
He denounces, on the website of the petition, "that almost everything is done on the internet today (…) and we do not understand these machines".
“We don't deserve this exclusion,” he said, in addition to asking for “human attention” when he goes to the bank.
He said he sometimes feels "humiliated" when he has to ask a bank employee for help "and they treat me like an idiot because I don't know how to do it."
His tagline on change.org is “SoyMayorNOidiota”—I'm an elder, not an idiot.
Comments
Post a Comment